General Terms and Conditions


Of TRIAD Edutainment Enterprises GmbH for the purchase of entrance tickets and other services provided by the Sales and Cooperation Partner.

Dated 01.06.2018

  1. Scope

(1) TRIAD Edutainment Enterprises GmbH (subsequently referred to as ’TEE’) offers entrance tickets under its own name on the account of the organiser for the ’Brandenburg Gate Museum’ (subsequently ’events’) as well as gastronomic services in connection with events and merchandise articles solely for the purpose of purchase by intermediaries, corporate customers and others according to the conditions of acceptance for approved retail partners (subsequently referred to uniformly as ’Sales and Cooperation Partner’). Entrance tickets can be reserved on the website, by telephone and by e-mail. The following terms and conditions (subsequently referred to as ’T&C’) in their current version apply exclusively for transactions between TEE and the Sales and Cooperation Partner. Divergent conditions of the Sales and Cooperation Partner shall not be recognised by TEE, unless TEE has expressly accepted their validity in writing.

  1. Contract Formation / Ticket Purchasing

(1) For bookings made by telephone or e-mail the contract between TEE and the Sales and Cooperation Partner becomes effective after the offer is accepted by TEE or its representative by assigning an individual booking number. Acceptance of the offer, a booking number and the purchase price including all fees are provided to the Sales and Cooperation Partner verbally, by telephone, by e-mail or in writing.

(2) The tickets will be provided as ’print@home-Tickets’. Following the completion of the ordering process, the distribution partner will receive the ticket or tickets in PDF format by e-mail to print out independently. Tickets are not sent by post. Upon placing an order the customer must independently ensure that they are able to receive e-mails (due to inbox size, spam folder, etc.).

(3) The Sales and Cooperation Partner obtains the event tickets and other services in his own name and for his own account. If the Sales and Cooperation Partner sells on events tickets and other services, they are not entitled to represent TEE or the event organiser. A resale of the entrance tickets obtained by the Sales and Cooperation Partner is authorised only under the following conditions:

  1. Ticket resale is only allowed in individual cases under the terms and conditions agreed between TEE and the Sales and Cooperation Partner. A surcharge on the agreed sale price is not authorised in view of the fact that the Sales and Cooperation Partner is granted special conditions.
  2. Ticket resale in the form of auctions that have not been authorised by TEE (particularly on the internet) is prohibited, which includes any resale in this way by other third parties.

Ticket resale on internet marketplaces or online ticket exchanges that have not been authorised by TEE is prohibited for the Sales and Cooperation Partner as well as any third parties.

  1. Vouchers

TEE offers selected Sales and Cooperation Partners the opportunity to issue vouchers for reserved entrance tickets by special agreement, which the owner is able to exchange at the checkout in order to receive the respective tickets. The Sales and Cooperation Partner is only authorised to issue a voucher if prior to this a contract with TEE regarding the purchase of tickets has been put into place specifying the voucher numbers. The Sales and Cooperation Partner is obligated to pay the purchase price to TEE promptly, irrespective of whether or not they receive payment from the bearer.

  1. Dispatch of Tickets

Unless otherwise agreed, the entrance tickets and other services of the Sales and Cooperation Partner will be sent by e-mail following a completed payment process. Both individual and group tickets contain barcodes, which allow access to the show.

  1. Return and Exchange of Entrance Tickets / Loss of Tickets

(1) Returning and exchanging entrance tickets after the contractually specified cancellation period are unauthorised.

(2) If the service is interrupted TEE will exchange the entrance tickets for tickets for another performance day or will refund the purchase price once the entrance tickets are returned. Furthermore, TEE will inform Sales and Cooperation Partner as soon as noticed if the service is unexpectedly interrupted. The exchange or return must take place promptly – at the latest within two weeks after the interrupted visit. Further claims by the Sales and Cooperation Partner are excluded.

(3) In the case of a loss of a ticket, a refund of the purchase price or an exchange of the ticket is unauthorised.


  1. Liability / Compensation for Damages

Compensation claims by the Sales and Cooperation Partner against TEE or the organiser are excluded, unless they are attributable to intent, gross negligence or a lack of promised features. Furthermore, the restriction of liability does not apply in the case of a bodily or health-related injury on the part of the Sales and Cooperation Partner. The preceding liability provisions also apply for the benefit of employees and representatives as well as assistants and other vicarious agents of TEE.

  1. Privacy (Dated: 06/2018)

The TEE processes the personal customer data in compliance with the privacy policy applicable to the contract (see privacy policy below). The data will be collected, processed and used to the extent necessary for the contractual relationship in an automated process. The customer allows TEE to transmit this data to third parties when the contract is executed, as far as this is necessary in order for the concluded contracts to be fulfilled.

  1. Privacy Policy

The protection and security of your personal data are of utmost importance for TRIAD Edutainment Enterprises GmbH (TEE for short) and the associated Brandenburg Gate Museum with the Immersive Showroom Berlin. So that you can feel safe with us also in the data protection, the use of your personal data of the TEE and its commissioned service providers takes place in strict compliance with the data protection regulations.

It is only fair that you always know what personal information is collected during your visit to our online offers and in the use of our services and offers and how we use them afterwards. The following information is intended to give you information and to inform you as to how we protect your personal data from manipulation, loss, destruction or misuse.

If you have any questions about privacy, please feel free to contact us at

8.1 Objective and responsible body

This Privacy Policy clarifies the nature, scope and purpose of the processing (including collection, processing, use and consent) of personal information contained in our online offering and the related websites, features and content (collectively referred to as “online offer” or “online offer”) “Website”). The privacy policy applies regardless of the domains, systems, platforms, and devices (such as desktop or mobile) on which the online offering is being run.

Provider of the online offer and the data protection law responsible is TRIAD Edutainment Enterprises GmbH, Marburger Str. 3, 10789 Berlin, represented by the Managing Director Lutz Engelke (hereinafter referred to as “Provider”, “we” or “us”). For the contact possibilities we refer to our imprint.

The term “user” includes all customers and visitors of our online offer. The terms used, such as “Users” are to be understood gender-neutral.

8.2 Basic information on data processing

We only process personal data of users in compliance with the relevant data protection regulations in accordance with the requirements of data minimization and data avoidance. This means that the data of the users are processed only if a legal permission exists, in particular if the data for the performance of our contractual achievements as well as on-line services is required, or prescribed by law or in the presence of a consent.

We take organizational, contractual and technical security measures in accordance with the state of the art to ensure that the provisions of the data protection laws are complied with and in order to protect the data processed by us against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons protect.

If, within the framework of this data protection declaration, content, tools or other means are used by other providers (collectively referred to as “third-party providers”) and their registered office is abroad, it can be assumed that data will be transferred to the states of residence of the third-party providers , The transfer of data to third countries takes place either on the basis of a legal permission, the consent of the users or special contract clauses, which ensure a legally required security of the data.

By submitting the personal information entered by the customer in the order form, the customer declares his consent to the collection, processing, storage, modification, transmission and use of his personal data in order to process the ordering process.

8.3 Processing of personal data

“Personal data” are all individual details of the customer / user about personal or factual circumstances.

In addition to the use expressly stated in this privacy policy, the personal data is processed for the following purposes on the basis of legal permissions or user consent:
– The provision, execution, maintenance, optimization and security of our services, services and user services;
– Ensuring effective customer service and technical support.

We only transfer users’ data to third parties when this is necessary for billing purposes (for example, to a payment service provider) or for other purposes, if necessary, in order to fulfill our contractual obligations towards the users (for example, address information to suppliers).

When contacting us (via contact form or e-mail), the details of the user are stored for the purpose of processing the request as well as in the event that follow-up questions arise.
Personal data will be deleted if they have fulfilled their purpose and deletion does not conflict with any retention requirements.

For the order, the following personal data are collected and processed in the context of mandatory field information: salutation, first name, last name, e-mail, telephone number, street, postcode, city, country.

8.4 Collection of access data

We collect data about every access to the server on which this service is located (so-called server log files). The access data includes name of the retrieved web page, file, date and time of retrieval, amount of data transferred, message about successful retrieval, browser type and version, the user’s operating system, referrer URL (the previously visited page), IP address and the requesting provider ,

We use the log data without assignment to the person of the user or other profiling according to the statutory provisions only for statistical evaluations for the purpose of operation, security and optimization of our online offer. However, we reserve the right to retrospectively check the log data if, on the basis of concrete evidence, the legitimate suspicion of unlawful use exists.

8.5 Cookies & reach measurement

Cookies are information transmitted from our web server or third-party web servers to users’ web browsers and stored there for later retrieval. The use of cookies in the context of pseudonymous range measurement informs users in the context of this privacy policy.

The consideration of this online offer is also possible to the exclusion of cookies. If users do not want cookies stored on their computer, they will be asked to disable the option in their browser’s system settings. Saved cookies can be deleted in the system settings of the browser. The exclusion of cookies can lead to functional restrictions of this online offer.

There is a possibility of many companies’ online advertising cookies via the US website or the EU page -choices / to manage.

8.6 Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google uses cookies. The information generated by the cookie about the use of the online offer by the users are usually transmitted to a Google server in the USA and stored there.

Google will use this information on our behalf to evaluate the use of our online offering by users, to compile reports on the activities within this online offering and to provide us with other services related to the use of this online offer and internet usage. In this case, pseudonymous usage profiles of the users can be created from the processed data.

We only use Google Analytics with activated IP anonymization. This means that the IP address of the users will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.

The IP address submitted by the user’s browser will not be merged with other data provided by Google. Users can prevent the storage of cookies by setting their browser software accordingly; Users may also prevent the collection by Google of the data generated by the cookie and related to their use of the online offer as well as the processing of such data by Google by downloading and installing the browser plug-in available under the following link: http: //

For more information about Google’s use of data, hiring and opt-out options, please visit Google’s websites: (“Google’s use of your data when you use websites or our partners’ apps “), (” Use of data for promotional purposes “), (” Managing information provided by Google used to show you ads “) and (” Determine which ads Google shows you “).

8.7 Google Re-Marketing Service

We use the Google Inc. Marketing and Remarketing Services (“Google Marketing Services”), 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, (“Google”).

Google Marketing Services allows us to better target advertisements for and on our website so that we only present ads to users that potentially match their interests. If user e.g. Showing ads for products he’s been interested in on other websites is called remarketing. For these purposes, when Google and our other websites that are running Google Marketing Services are activated, Google immediately codes Google and so-called (re) marketing tags (invisible graphics or code, etc.) are added to the website as “Web Beacons”) incorporated into the website. With their help, the user is provided with an individual cookie, i. a small file is saved (instead of cookies, comparable technologies can also be used). The cookies can be set by different domains, including,,,, or In this file is noted which web pages the user visited, for what content he is interested and what offers he has clicked, as well as technical information about the browser and operating system, referring web pages, visit time and other information on the use of the online offer. The IP address of the users is also recorded, whereby in the context of Google Analytics we announce that the IP address is shortened within member states of the European Union or other parties to the Agreement on the European Economic Area and only in exceptional cases to one Google server in the US is transmitted and shortened there. The IP address will not be merged with data of the user within other offers from Google. This information above may also be associated with such information from other sources. If the user then visits other websites, they can be displayed according to his interests, the ads tailored to him.

The data of the users are pseudonym processed in the context of the Google marketing services. That Google stores and processes e.g. not the name or e-mail address of the users, but processes the relevant data cookie-related within pseudonymous user profiles. That from the perspective of Google, the ads are not managed and displayed to a specifically identified person, but to the cookie owner, regardless of who that cookie owner is. This does not apply if a user has explicitly allowed Google to process the data without this pseudonymization. The information collected about users by “DoubleClick” is transmitted to Google and stored on Google’s servers in the United States.

Among the Google marketing services we use is u.a. the online advertising program “Google AdWords”. In the case of Google AdWords, each advertiser receives a different “conversion cookie”. Cookies can not be tracked through AdWords advertisers’ websites. The information collected through the cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Advertisers will see the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users.

We embed third-party ads based on Google’s DoubleClick marketing service. DoubleClick uses cookies, which allow Google and its affiliate websites to serve ads based on users’ visits to this site or other sites on the Internet.

We also engage third-party ads based on the Google AdSense marketing service. AdSense uses cookies, which allow Google and its affiliate websites to serve ads based on users’ visits to this site or other sites on the Internet.

Another Google marketing service we use is the Google Tag Manager, which allows additional Google analytics and marketing services to be integrated into our website (eg, AdWords, DoubleClick, or Google Analytics). ,

For more information about Google’s data usage for marketing, see the overview page:, Google’s Privacy Policy located at available.

If you wish to opt-out of Google Marketing Services, you may take advantage of Google’s recruitment and opt-out options:

8.8 Facebook Social Pugins

Our online offering uses social plugins (“plugins”) from the social network operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland (“Facebook”). The plugins are recognizable by one of the Facebook logos (white “f” on blue tile, the terms “Like”, “Like” or a “thumbs up” sign) or are marked with the addition “Facebook Social Plugin”. The list and appearance of Facebook Social Plugins can be viewed here:

When a user invokes a feature of this online offering that includes such a plugin, their device establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to the device of the user and incorporated by him into the online offer. In the process, user profiles can be created from the processed data. We therefore have no influence on the amount of data that Facebook collects with the help of this plugin and therefore informs the users according to our knowledge.

By integrating the plugins, Facebook receives the information that a user has accessed the corresponding page of the online offer. If the user is logged in to Facebook, Facebook can assign the visit to his Facebook account. If users interact with the plugins, for example, press the Like button or leave a comment, the information is transmitted from your device directly to Facebook and stored there. If a user is not a member of Facebook, there is still the possibility that Facebook will find out and save their IP address. According to Facebook, only an anonymous IP address is stored in Germany.
The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as the related rights and setting options for protecting the privacy of users, can be found in Facebook’s privacy policy: ,

If a user is a Facebook member and does not want Facebook to collect data about him via this online offer and link it to his member data stored on Facebook, he must log out of Facebook and delete his cookies before using our online offer. Other settings and inconsistencies regarding the use of data for advertising purposes are possible within the Facebook profile settings: or via the US-American site / choices / or the EU page The settings are platform independent, i. they are adopted for all devices, such as desktop computers or mobile devices.
8.9 Facebook Remarketing

Within our on-line offer so-called “Facebook pixels” of the social network Facebook, which are Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland is operated (“Facebook”). With the help of the Facebook pixel, Facebook is able to designate the visitors of our offer as a target group for the presentation of advertisements, so-called “Facebook Ads”. Accordingly, we use the Facebook pixel to display the Facebook ads we have been sent only to those Facebook users who have also shown an interest in our website. In other words, with the help of the Facebook pixel, we want to make sure that our Facebook ads are in line with the potential interest of users and are not annoying. With the help of the Facebook pixel, we can also understand the effectiveness of the Facebook ads for statistical and market research purposes by seeing if users were redirected to our site after clicking on a Facebook ad.

The Facebook pixel is integrated when calling our website directly through Facebook and can on your device a so-called cookie, i. save a small file. If you then log in to Facebook or visit Facebook in the logged-in state, the visit of our offer is noted in your profile. The data collected about you are anonymous to us, so do not give us any conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible. The processing of the data by Facebook is part of Facebook’s data usage policy. Accordingly, you will learn more about how the remarketing pixel works and more generally about how Facebook ads are displayed in Facebook’s Data Usage Policy:

You may object to the capture by the Facebook Pixel and use of your data to display Facebook Ads. To do this, you can go to the page set up by Facebook and follow the instructions for the usage-based advertising settings: or the contradiction on the US-American site http: // www. or the EU page The settings are platform independent, i. they are adopted for all devices, such as desktop computers or mobile devices.

8.10 Newsletter

With the following information, we will inform you about the contents of our newsletter as well as the registration, shipping and statistical evaluation procedures as well as your right of objection. By subscribing to our newsletter, you agree to the receipt and the procedures described.

Content of the newsletter: We send newsletters, e-mails and other electronic notifications with advertising information (hereinafter “newsletter”) only with the consent of the recipient or a legal permission. Insofar as the contents of a newsletter are concretely described, they are authoritative for the consent of the users. Incidentally, our newsletter contains the following information: our products, offers, promotions, events and our company.

Double opt-in and logging: Registration for our newsletter is done in a so-called double-opt-in procedure. That After registration, you will receive an e-mail asking you to confirm your registration. This confirmation is necessary so that nobody can register with external e-mail addresses. The registration for the newsletter will be logged in order to prove the registration process according to the legal requirements. This includes the storage of the login and the confirmation time, as well as the IP address. Likewise, changes to your data stored with the shipping service provider will be logged.

Shipping service provider: The newsletter is sent by means of “” (hereinafter referred to as “shipping service provider”). You can view the privacy policy of the shipping service provider here:

The e-mail addresses of our Newsletter recipients, as well as their other data described in the context of these notes, are stored on the servers of the shipping service provider. The shipping service provider uses this information to send and evaluate the newsletter on our behalf. Furthermore, the shipping service provider may, according to its own information, use this data to optimize or improve its own services, e.g. for the technical optimization of the shipping and the presentation of the newsletter or for economic purposes, to determine from which countries the recipients come. However, the shipping service provider does not use the data of our newsletter recipients to write them down or to pass them on to third parties.

Credentials: To subscribe to the newsletter, it is sufficient to provide your e-mail address.

Statistical Survey and Analysis – The newsletters contain a so-called “web-beacon”, i. a pixel-sized file that is retrieved from the shipping service provider’s server when the newsletter is opened. This call will initially collect technical information, such as information about the browser and your system, as well as your IP address and time of retrieval. This information is used to improve the technical performance of services based on their specifications or audience and their reading habits, based on their locations (which can be determined using the IP address) or access times. Statistical surveys also include determining if the newsletters will be opened, when they will be opened and which links will be clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. However, it is neither our endeavor nor that of the shipping service provider to observe individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.

Termination / Revocation – You may terminate the receipt of our newsletter at any time, ie. Revoke your consent. At the same time, your consent for shipping by the shipping service provider and the statistical analyzes expire. A separate revocation of the shipment by the shipping service provider or the statistical evaluation is unfortunately not possible. A link to cancel the newsletter can be found at the end of each newsletter.

8.11 Integration of services and content of third parties

It may happen that contents or services of third-party providers, such as maps or fonts from other websites, are included in our online offer. The inclusion of content from third-party providers always requires that the third-party providers perceive the IP address of the users, since they could not send the content to the users’ browser without the IP address. The IP address is therefore required for the presentation of this content. Furthermore, providers of third-party content can set their own cookies and process users’ data for their own purposes. In the process, user profiles can be created from the processed data. We will use this content as much as possible in a data-saving and data-avoiding manner and will select reliable third-party providers with regard to data security.

The following presentation provides an overview of third-party providers as well as their contents, as well as links to their privacy statements, which further notes on the processing of data and, currently. already mentioned here, contradictory possibilities (so-called opt-out) contain:

– External fonts from Google, Inc., (“Google Fonts”). The integration of Google fonts is done by a server call on Google (usually in the US). Privacy Policy:, opt-out:

– Maps of the “Google Maps” service provided by the third-party Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Privacy Policy:, opt-out:

– Third-party Google Inc.’s YouTube Platforms, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Privacy Policy:, opt-out:

– Iframe of ticket provider, through which we distribute our event tickets.
More information at:

8.12 User rights and deletion of data

Users have the right, upon request, to receive information free of charge about the personal data that we have stored about them.
In addition, users have the right to correct inaccurate data, revoke consent, block and delete their personal information, and to file a complaint with the appropriate regulatory authority in the event of unlawful processing.

The data stored with us are deleted as soon as they are no longer necessary for their purpose and the deletion does not conflict with any statutory storage requirements.

8.13 Change of Privacy Policy

We reserve the right to change the privacy policy in order to adapt it to changed legal situations, or to changes in the service and data processing. However, this only applies to declarations of data processing. If users’ consent is required or elements of the privacy policy contain provisions of the contractual relationship with the users, the changes will only be made with the consent of the users.
Users are requested to inform themselves regularly about the content of the privacy policy.

  1. The Organiser’s Conditions of Use

The Sales and Cooperation Partner recognises the following conditions of use for the organiser and is obligated to make them known to all customers upon making a ticket purchase:

(1) The organiser will request the appropriate proof of the respective concession for all reduced-price tickets prior to granting entrance to the event. The authorisation must take place on the day of the event. Concessions must be proven using a photo ID upon entrance. If the customer cannot produce the proof, he or she must pay the difference of the full ticket price before entrance is granted.

(2) An unattended cloakroom with lockers is available for visitors that can be used with the insertion of a coin as a deposit. TEE does not accept any liability for this and does not guarantee that lockers are available for all visitors at all times.

(3) It is not authorised to bring food and drinks into the event spaces. Likewise, the consumption of food and drinks in the event spaces is not allowed.

4) Visitors must adhere to the rules of visitation and usage. The Sales and Cooperation Partner is responsible for making visitors aware of these.

(5) Smoking in the event spaces is prohibited.

  1. Applicable Law / Place of Performance and Jurisdiction / Severability Clause

(1) German law applies, to the exclusion of the UN purchasing law.

(2) The place of performance and jurisdiction for all claims resulting from the business relationship between TEE and the Sales and Cooperation Partner is Berlin, as long as the Sales and Cooperation Partner is a registered trader, a legal entity under public law or a special asset body under public law.

(3) Should any provisions of these T&C be invalid or become invalid, the validity of the remaining provisions will thereby remain unaffected. In this event, the industry-standard provision will replace the invalid provision. In the case of a lack of a permissible industry-standard provision, the corresponding statutory provision shall apply.